© 2017 LEARNING 360 PTE. LTD.

High Impact Leadership Training for Success in a Global Workplace

Learning 360


Why Learning 360?

Life begins at the end of your comfort zone.” – my living motto.

My name is Miriam van der Horst and I am the Managing Director and Principal Consultant of Learning 360 in Singapore.

Call it what you like – the ‘aha’ moment, the mental light bulb or sudden awareness. I love facilitating those moments when people push past their comfort zones to a place where mindsets are changed and new opportunities come to light.

Working effectively across cultures is a subject close to my heart. I draw many lessons around my 18 years living abroad. Since 2000, I (with my young family) have lived in the UK, Vietnam, Australia, Singapore and China (and we are now back in Singapore for round no. 2). During these years, I have learned to live and work across differences.

My passion and work around cross-cultural leadership development is founded in my 15 years experience as international Learning & Development professional across government departments, government-owned corporations and industries – hotels and tourism, steel production, and education – in Asia-Pacific.

I work with clients at all stages of the learning cycle: from training needs analysis, program design, actual facilitation and program evaluation (360 degrees!).

Satisfied clients include Danone, ArcelorMittal, BestCities Global Alliance, Cathay Pacific, European Union, Rio Tinto, OneSteel Australia, Australia Post, and the Government Departments of Defence and Education Australia.

Described often as someone energetic, adaptable, passionate, diligent, loyal and trustworthy, I help people to achieve both personal, team and organisational success by facilitating dialogue to seek mutual understanding.

What excites me most about my work is removing roadblocks to performance, enabling people to move forward and become the best versions of themselves. That’s when the real journey begins!

Global Highlights

★ International keynote speaker on 'Cultural Intelligence' at BestCities Global Forum, Japan.

★ Developed hundreds of organisational managers to deliver on business strategy across Asia Pacific.

★ Coached senior multinational executives through career change.

★ Equipped 140 Vietnamese tourism leaders with skills to drive a culture of talent development.

★ Developed learning strategies and programs for Australian national leadership qualifications.

★ Set-up a nationwide innovative framework of tourism industry standards across Vietnam.


Learning Needs Analysis

Strategies for Closing the Learning Gap

When training does not have the desired impact, this is most often due to failure to connect learning programs to job requirements and business needs. The service of conducting a Learning Needs Analysis is designed to identify both the current and future learning needs of your employees and the organisation.

I typically collect information through a combination of surveys, interviews and consultations with persons in key positions and/or specific knowledge. Once the learning problem areas are determined and prioritised, I present a learning plan with clearly defined training objectives to ensure the learning process becomes a targeted and effective, yet engaging, activity.

Learning Program Design and Facilitation

Learning that Sticks

Learning programs that are relevant to current challenges and opportunities your employees and the organization face, is learning that sticks. I tailor learning programs to your specific leadership needs and focus on creating 'light bulb' moments for participants in their own professional learning journey. 

Leadership topics relate to challenges leaders commonly face, such as Building Teams, Leading and Motivating, Influencing Others, Cultural Intelligence, Workplace Coaching, Managing Conflict, Communication, Managing Time, Creative Thinking, Negotiating, Facilitating Change, Managing for High Performance, Strategic Thinking, and Managing Stress.

All learning programs are customized and are available for full-day or multiple-day group workshops.

Learning Program Evaluation

Measuring the Impact of Training

My clients are the number one priority, and I go the extra mile to make sure you are completely satisfied with my products and services. The purpose of learning program evaluation is to determine its effectiveness and value.

Learning 360 uses the Kirkpatrick four-level Model of Program Evaluation, a worldwide standard for evaluating the effectiveness of training. This model measures:

  1. The reactions of learners to the training experience;

  2. The learning outcomes achieved;

  3. Whether the new learning 'sticks' over time; and

  4. The impact of the training on the organization.

Together, we can measure the final results via surveys, interviews over time and indicators already in place with your organisation's management system and reporting.

Sample Leadership Topics

Build Effective Teams

Enhance the team's performance by identifying what makes a high performing team, recognizing the need for effective communication and playing to different strengths and skills.

This workshop can be designed for use with a newly formed team in order to build effective relationships and understanding between team members. Alternative, this training can be used with a more established team to identify and improve weaknesses in the way the team works.

Develop Cultural Intelligence

Build productive relationships in a world of difference. This workshop explores the complexity of working with cultural differences and provides learners with practical skills to getting to work with these differences.

The session can be customized to explore specific cultural challenges experienced at work. A useful method is to compare country specific values, using the Hofstede Model of National Culture, and deciding on appropriate adaptations.

Manage for High Performance

Learn the pivotal role managers play in driving high employee performance, and the leadership skills needed to effectively direct, develop and engage your employees. This includes understanding what makes a high performing team, setting SMART goals and providing regular constructive feedback to employees.

This workshop also includes a range of suggestions for dealing with poor performance in order to get things back on track.

Coach Team Members

Coach team members to higher performance in the workplace!

This workshop is designed to give managers a valuable insight into how to coach for development and higher performance. They will identify the skills that managers need to be an effective workplace coach. Participants will also learn how to structure a coaching session with team members, including a useful framework for a coaching meeting.

Facilitate Workplace Change

Learn how to effectively lead change and create a workplace culture that accepts change.

In this workshop, learners will get an insight into why team members may resist change, explore strategies for working through the change curve journey and consider ways of handling negative attitudes within a team.

Engage Team Members

Increase leadership effectiveness and team performance.

This workshop helps learners to understand why employee engagement is central to being a successful manager and what makes employees feel engaged. They will also learn about cost-effective ways to strengthen employee engagement and the impact on customer service and quality of work.




"BestCities Global Alliance had the pleasure of working with Miriam on the BestCities Global Forum, which took place in Tokyo, Japan from 4-7 December 2017. The BestCities Global Alliance is a worldwide partnership of convention bureaux whose objective is to deliver the world's best convention bureau practices for the meetings industry. The Alliance comprises of members in Vancouver, Bogota, Cape Town, Copenhagen, Dubai, Edinburgh, Houston, Melbourne, Singapore, Tokyo, Madrid and Berlin. Its annual flagship event, the BestCities Global Forum, brings together the alliance members with international association executives for a four-day programme, packed with thought-provoking education sessions, networking opportunities and social/cultural events. The theme for the event in Tokyo was ‘Building Global Connections Across Borders’ and as such Miriam delivered two interactive sessions during the forum, one on cultural intelligence and a second on cultural dimensions, which were very well received by our audience. Not only was Miriam a pleasure to work with in the run up and preparation for the event, but onsite she was highly engaged with our participants which was instrumental in creating an open learning and sharing environment during the forum. We would highly recommend Miriam for any organisation wishing to improve cultural intelligence and understanding."

Nigel Brown
Director Marketing & Partnerships, BestCities Global Alliance

”Miriam has worked for us on several major client accounts excelling in the topics of global leadership and international teamwork. I have found her to be results-driven with a real flair for facilitating senior international managers. In addition, a really nice person to work with!"

Russell Harlow

Head Global Resourcing, TMA World

”I unreservedly recommend Miriam as a very dedicated training professional. She is constructively result driven, with a deep passion for creating and enabling practical learning programs that function in an international context. On top of that, Miriam has an open mind, congenial personality and a good sense of humor, which in combination with the foregoing is as much a precondition as a blessing when operating in a multi-cultural environment."

Joseph van Doorn

European Director, Vietnam Human Resources Development in Tourism Project

"Miriam is a dedicated learning and development professional. She is committed to identifying stakeholder needs and delivering high quality results as an instructional designer and facilitator. Miriam is conscientious and trustworthy. She often consults remotely and can be relied on to bring her considerable talents to the projects she is working on. Miriam works across diverse cultural groups and her experience and comfort when dealing with diversity is clearly evident. She is an engaging facilitator who uses a range of methods to build understanding with her learners."

Frances Baxter

Education and Development at AFS Intercultural Programs Australia

Media Room


Creating Productive Cross-Cultural Relationships

15 March 2018

5 Questions with Miriam van der Horst

15 March 2018

Get in Touch

Contact me today to find out how to develop the leadership competencies needed to thrive in today's global workplace.

I look forward to speaking with you!